ZoneAlarm Installation Instructions

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Remove all 3rd party antivirus and security software

To avoid conflicting programs, please remove all 3rd party antivirus and security software. These products will conflict with your ZoneAlarm product and could result in technical or performance problems.

To remove Norton antivirus and security products:

Follow these instructions for downloading and running the Norton Removal Tool associated with your Norton product.

To remove McAfee antivirus and security products:
  1. Download the removal tool: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
  2. Make sure all McAfee windows are closed, and then double-click the MCPR.exe file you downloaded. (On Windows Vista: Right-click MCPR.exe and select Run as Administrator.)
  3. Restart your computer after receiving the message CleanUp Successful.
To remove Trend Micro antivirus and security products:
  1. Make sure all Trend Micro windows are closed.
  2. Open your C:Program FilesTrend MicroInternet Security folder.
  3. Double-click the TISSuprt.exe or PCCTool.exe file (depending on which file appears in your folder).
  4. When the support tool window opens, click the Uninstall tab.
  5. Click the Uninstall button.
Note: If you can't find a TISSuprt.exe or PCCTool.exe file, you can remove Trend Micro by choosing Start > All Programs > Trend Micro (your productname) > Uninstall.
To remove BitDefender antivirus and security products:

Follow these instructions for downloading and using the BitDefender uninstall tool.

To remove other antivirus products:

If you are running another brand of security software, remove it through the standard Windows program removal process:

Windows 2000/XP
  1. Close all open windows and programs.
  2. Click Start > Settings > Control Panel.
  3. Double-click on Add or Remove Programs.
  4. Select the program you want to uninstall.
  5. Click Remove and follow the steps provided.
  6. If prompted, restart your computer to complete the uninstall.
Windows Vista
  1. Close all open windows and programs.
  2. Click Start > Search
  3. Type Programs and Features, and click Go.
  4. Double-click Programs and Features.
  5. Select the product you want to uninstall.
  6. Click Uninstall and follow the steps provided.
Note: Occasionally the standard Windows removal steps above do not sufficiently remove an antivirus product, and so the product creates a conflict that keeps ZoneAlarm from working. If this occurs, either contact http://www.zonealarm.com/chat for assistance, or check the security product's website for a more thorough product removal method.